Amazon seller account management for UK sellers.

Amazon account management that protects the account first

Amazon gives sellers very little room for error. Order defect rate, late shipment rate, cancellation rate and valid tracking rate all feed the Account Health Rating, and a run of bad weeks can lead to listing suppressions or a deactivated account.

Our Amazon seller account management service is built around keeping those metrics green while growing sales. We sell on Amazon UK ourselves, so we know which problems are cosmetic and which need acting on the same day.

What we take care of on Amazon

• Catalogue: new listings created correctly the first time, suppressed and stranded inventory fixed, variations and images brought up to standard.
• Orders (FBM): every order confirmed and dispatched inside the handling time, tracking that Amazon recognises as valid, late orders chased with the supplier.
• Customers: buyer messages answered within Amazon's 24-hour window, returns processed, A-to-z claims defended with evidence.
• Account health: daily check of the Account Health dashboard, policy notifications answered, plans of action written when Amazon asks for one.
• Growth: Sponsored Products kept profitable, pricing reviewed against the Buy Box, Brand Registry and A+ content used where your brand qualifies.

Account health, by the numbers Amazon uses

Amazon publishes its targets: order defect rate under 1%, late shipment rate under 4%, pre-fulfilment cancellation rate under 2.5% and a valid tracking rate of at least 95%. We track your account against each one and fix the cause, whether that is a supplier dispatching late, a carrier whose tracking does not scan, or a listing attracting the wrong buyers.

How the partnership works

Amazon account management runs on the same profit-share model as our other marketplaces: a one-off onboarding fee, then a share of the account's net profit each month, with no fixed retainer. Profit and loss both count from the takeover date, a loss month carries forward, and you receive a detailed statement every month. The figures are in the package below. Setting up a brand-new Amazon seller account instead? See Marketplace Account Setup.