Refund & Cancellation Policy

This policy applies to services bought from Crown Ecommerce through this website.

Monthly plans

• You can cancel at any time, either from your billing portal or by contacting us at our contact page.
• Cancellation takes effect at the end of the billing period you have already paid for. We keep working until then and you will not be charged again.
• Payments for a billing period that has already started are not refunded, except where the law requires it.

One-time services

• If we have not started the work, you can cancel for a full refund.
• If work has started, we will refund the part of the fee for work not yet done, after deducting work already completed.
• Once the work is complete, the fee is not refundable.

Managed Store (profit-share) plan

• The onboarding fee is refundable in full if we have not started the takeover. Once the takeover has started it is not refundable.
• Monthly profit-share fees are based on a statement you can query within 7 days. Agreed corrections are credited on the next statement or refunded.
• The minimum term and notice period are set out in our Terms.

If something isn't right

If you are unhappy with any part of our service, tell us at our contact page and we will work with you to put it right.

Consumers

Our services are designed for businesses. If you buy as a consumer, you may cancel within 14 days of purchase. If you ask us to start work within those 14 days, you will pay for the services provided up to the point you cancel.

How refunds are paid

Refunds go back to the card used to pay, through Stripe. They normally reach your account within 5–10 working days.