Seller level slipping? We fix the cause, not just the symptom.

How eBay seller levels work

eBay evaluates every seller on a monthly cycle, looking back over the previous three or twelve months depending on your sales volume. The metrics that matter are the transaction defect rate, cases closed without seller resolution, the late shipment rate and, for Top Rated status in the UK, tracking uploaded on time and the late delivery rate. Drop below the thresholds and the store becomes Below Standard: lower search placement, higher fees and selling restrictions.

The eBay account audit

We go through the account order by order for the evaluation period: which transactions carry defects, which were late, which suppliers or postage services caused them, and which buyer cases could have been avoided. You receive a written report that names the causes and ranks them by impact, so you know exactly what to fix first.

The 30-day recovery plan

• Dispatch times and postage services corrected so promises can be kept.
• Suppliers that cause late dispatch replaced or re-negotiated.
• Tracking that actually scans on first attempt, uploaded before the deadline.
• Open cases and returns resolved with the buyer before eBay steps in.
• Daily actions for 30 days and a weekly check-in until the next evaluation.

Why act before the next evaluation

Because eBay looks back over months, a problem that started weeks ago is still in your numbers. The sooner the causes stop, the sooner the rolling metrics recover. Many sellers only need one clean evaluation cycle to move back up a level. For stores that want it handled permanently, we continue into full store management.